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Häufig gestellte Fragen

Häufig gestellte Fragen

Is it possible to list more than one boat?

Yes, you can list as many boats as you like from your dashboard.

Can I leave a review after my trip?

Yes, reviews help future renters and owners. We’ll soon introduce a simple review system.

What if I forget my login details?

Click ‘Forgot password’ on the login page to reset your credentials.

Do you offer support in different languages?

Yes. Our team speaks English, Danish, and German. More languages will be added as we grow.

Do you support gift cards or vouchers?

Not yet. We’re exploring this feature for future updates.

How do I get help from HejBoat?

You can reach our support team via email or through the contact form. We’re happy to assist with any questions.

What cities is HejBoat active in?

We are growing across Europe and the world, with listings in cities like Copenhagen, Berlin, Palma, and Athens. New harbors are added regularly.

Can I block dates when my boat is not available?

Yes, you control the calendar and can update availability at any time.

What should I check before confirming a booking?

Confirm the boat’s specs, availability, insurance, and any requirements from the owner.

Do you provide photography services?

Not yet, but we recommend high-resolution images to help your listing stand out.

Is fuel included in the rental price?

Usually not. Fuel costs are typically discussed and agreed upon with the owner before or after the trip.

Can I rent a boat for just one day?

Yes. Many boats offer daily, weekend, or flexible rental options. You can filter by availability when browsing listings.

What types of boats can I list?

We welcome all kinds of boats, including motorboats, sailboats, houseboats, and yachts. Whether your boat is available for short trips or dockside accommodation, HejBoat can help you find the right guests.

Do owners speak English?

Many owners speak English. You can message them directly to confirm communication preferences.

Is the platform secure?

Yes. We use secure encryption and follow best practices for account and data safety.

What is HejBoat’s refund policy?

Refunds depend on the cancellation policy set by the boat owner. Always confirm before booking.

Can I take the boat outside of the harbor or to other islands?

Yes, if the owner agrees and the insurance covers it. Always ask before booking.

Can I rent a boat without a credit card?

Since payments are arranged directly with the owner, ask what methods are accepted before booking.

How much does it cost to use HejBoat?

Boat owners pay a simple flat fee — either monthly or yearly — to list their boats. Renters pay nothing to use the platform.

Can I rent a boat for an event or party?

Yes, many boats are suitable for private events. Search by capacity and amenities.

How do I improve the visibility of my boat?

Make sure your photos are high quality, your description is complete, and pricing is competitive. Featured listings may be available soon.

What’s included in the rental price?

Each listing states what’s included. Some include fuel, skipper, or cleaning. Always ask the owner to confirm.

Can I list my boat in multiple languages?

At this time, listings appear in the language they were submitted in. Multilingual support is coming soon.

What is the HejGuide?

It’s our editorial series with local tips, curated boat routes, and inspiration for trips.

Can I use HejBoat as a charter company?

Yes, commercial operators are welcome. You can list multiple boats and manage them from one account.

Can I pause my listing during the off-season?

Yes, you can deactivate your listing at any time and reactivate it later.

Can I require a security deposit?

Yes. You can agree on the amount and payment method directly with the renter before the booking.

How do I list my boat on HejBoat?

You can list your boat by filling out a simple form with details like location, availability, and price. Add photos, submit your listing, and we will review and publish it within a short time.

Is there a mobile app?

Not yet, but the website is fully mobile-friendly.

Can I share my listing on social media?

Yes, each boat listing has a shareable link you can use on Instagram, Facebook, or anywhere else.

Do I need special insurance to list my boat?

Yes. All boats must be insured for rental or charter use. Standard private insurance is often not enough. You should check with your provider and read our Insurance Guide to understand your responsibilities.

Do you offer marina recommendations?

Yes, check our growing Marina Guide with details on popular marinas across Europe and beyond.

What documents do I need to upload when listing my boat?

At minimum, provide proof of ownership and insurance. Some owners also upload rental terms or safety checklists.

What happens if the boat is not as described?

Contact the owner immediately. If needed, reach out to HejBoat support for guidance.

Can I list boats that are only docked and not seaworthy?

Yes, many owners offer their boats as floating accommodation. Make sure to clearly state this in the listing.

Do I have to accept every booking request?

No, you're free to decline any request that doesn’t fit your preferences.

How is HejBoat different from other platforms?

HejBoat charges no commissions. Owners pay a low flat subscription fee, and keep 100 percent of their rental income.

Can I specify minimum rental duration?

Yes, in your listing you can choose daily, weekend, weekly, or flexible options.

How do I stay safe during my trip?

Follow local laws, use safety gear, and stay in touch with the owner about weather and plans.

Do you offer corporate or group packages?

We're working on features for group or event rentals. For now, contact owners directly for arrangements.

Are safety instructions provided?

Yes, owners are encouraged to give a full safety briefing before departure.

Do renters leave reviews?

Yes. Reviews are encouraged and help foster transparency and trust across the platform.

Are there rules for onboard behavior?

We expect renters to behave respectfully and follow all safety instructions provided by the owner.

Are there taxes on rental income?

This depends on your local tax laws. Please consult your accountant or local tax office.

Are life jackets provided?

Yes, this is usually required by local law and should be included on every boat.

Can I bring pets on board?

Some owners allow pets, others do not. Always check the listing or ask directly.

Where can I read the Terms of Service?

Our Terms of Service are available at the bottom of every page or via the legal section.

Can I include optional extras like paddleboards or snorkel gear?

Yes, list any included or additional equipment in your description.

What happens if I damage the boat?

You may be liable for any damages not covered by the owner’s insurance. Read the insurance policy or ask the owner beforehand.

How do I deactivate my account?

Contact support and we’ll help you delete or deactivate your profile.

How can I make my listing more attractive to renters?

High-quality photos, detailed descriptions, and clear pricing all help increase your boat’s visibility and appeal.

Can I search by boat type?

Yes. Use the filters to search for sailboats, yachts, motorboats, and more.

Is HejBoat a rental agency?

No. HejBoat is a platform only. We help users find each other and manage their listings but do not take part in the agreement or payment.

What’s the best way to compare boats?

Use filters such as location, boat type, availability, and guest capacity to narrow your search.

Can I remove my listing at any time?

Absolutely. Just go to your account and deactivate or delete the listing.

Is onboard accommodation allowed overnight?

Yes, many boats on HejBoat are available for dockside stays or overnight trips.

Does HejBoat verify users?

Yes. We encourage profile verification and may review account activity to ensure platform safety.

How do I know the boat I rent is safe?

All boat owners are responsible for maintaining their vessels and ensuring appropriate insurance is in place.

Do I pay through HejBoat?

No, all payments are made directly between the renter and the boat owner.

Can I use HejBoat in Berlin, Copenhagen, or Miami?

Yes, our platform is open to boats and users in many cities worldwide.

Can I rent a boat without a boating license?

That depends on the country and boat type. Always check local regulations and ask the owner what is required.

Can I book a multi-day trip?

Yes. Many owners offer weekend or weekly rentals. Filter by duration to find suitable boats.

What is the cancellation policy?

Owners set their own cancellation rules. Check the listing or ask before booking.

What happens if I return the boat late?

You may be charged a late return fee if this was agreed with the owner in advance.

Can I offer boat tours instead of rentals?

Yes. You can describe your offer in the listing. Just make sure your insurance covers this type of use.

Can I subscribe to updates or new listings?

Yes, join our mailing list to hear about new destinations, featured boats, and travel inspiration.

How do I handle safety briefings with guests?

It’s a good idea to walk renters through the safety equipment and emergency procedures before departure. This helps prevent misunderstandings and keeps everyone safe.

Do I need to offer a skipper?

Not necessarily. You decide if your boat is rented bareboat, with a skipper, or even just docked for overnight stays.

Can I request a skipper for the trip?

Yes, many boats are offered with or without a skipper. Simply ask the owner during the booking process.

What is HejBoat?

HejBoat is a modern boat rental platform that connects private and professional boat owners with people who want to rent. We offer a commission-free model that gives owners more freedom and renters more unique choices.

How do I book a boat?

Simply find a boat you like and contact the owner directly via the platform. You agree on the details together. HejBoat does not act as an agent or middleman.

Can I rent a boat last minute?

Yes, if the boat is available. Contact the owner directly for short-notice bookings.

How do I pay for the rental?

You and the owner agree on how to handle payment. HejBoat does not process or manage the rental fee. This keeps things flexible and commission-free.

Does HejBoat have customer service?

Yes. We’re happy to support users with any questions. Contact us via the form or email hej@hejboat.com.

Are there limitations on where I can rent out my boat?

You must comply with your local maritime laws and insurance regulations.

What if I want to extend the rental?

Contact the owner. If the boat is available, you can agree on an extension.

Do I need a boating license?

Some boats require a valid boating license or documented experience. The owner will let you know what is needed when you request a booking.

Is there insurance for renters?

The boat must be insured by the owner, but you are still responsible for using it safely. If you want extra coverage, we recommend personal travel insurance.

Can I preview how my listing will look to others?

Yes, before publishing, you can see a preview and make changes as needed.

How are listings verified?

Our team reviews each new listing before publishing. We check for completeness and clarity.

How long does it take for my listing to go live?

Typically within 24–48 hours after submission, pending manual review.

How is HejBoat different from other rental platforms?

We don’t take commission, which means you keep more of your income. You stay in control of your boat, your schedule, and your guest communication. Our platform is built with trust, simplicity, and transparency in mind.

Can I get help creating my listing?

Yes. Our team is happy to assist with setup, descriptions, or category selection.

How far in advance should I book?

We recommend booking 1–2 weeks in advance during high season, but last-minute rentals are also possible.

Can I rent a boat just for a few hours?

Yes, some listings allow hourly or day rentals. Use the filters to find suitable options.

Can I search by city or marina?

Yes. Enter city names like Copenhagen, Barcelona, or Palma to find boats nearby.

Can I use HejBoat if I only rent out a few times a year?

Yes, HejBoat is perfect for occasional rentals. There is no limit on how frequently you list your boat.

What happens if there is an accident or damage?

You are liable for any damage caused by misuse or negligence. Always treat the boat respectfully and follow all safety guidelines.

Do you offer route suggestions?

Yes. Check out the HejGuide and Marina Guides for local tips and recommended routes.

Can I contact HejBoat directly?

Yes. You can use our contact form, send an email to hej@hejboat.com or call us. We’re happy to help.

Can I see analytics about my listing performance?

We're working on bringing insights to owners. For now, monitor inquiries and interest through your inbox.

What happens if the weather is bad?

Discuss rescheduling options with the boat owner. Many are flexible if conditions are unsafe.

Can I choose who rents my boat?

Absolutely. You stay in control. You decide if the guest is a good fit before confirming anything.

How do I handle check-in and check-out?

This is entirely up to you. Most owners arrange a brief introduction and safety check before handing over the boat.

Are there any hidden fees?

No. HejBoat is transparent. The owner sets the price, and we take no commission.

Does HejBoat charge commission on bookings?

No. HejBoat works on a flat monthly or annual fee. We take no percentage from bookings. This means more income for you and full transparency.

Where is HejBoat based?

We are based in Denmark but operate internationally. Our goal is to open the boating world to more people, everywhere.

What happens if I need to cancel a booking?

You can cancel at any time, but we recommend clear communication with the renter. Try to give as much notice as possible.

Can I offer additional services like a skipper or catering?

Yes, you’re welcome to include any extras in your description and discuss details directly with renters.

What kind of guest reviews can I receive?

Guests can leave reviews about their experience, which helps build your reputation and visibility on the platform.

Eine Frage stellen

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